Privacy Policy

1. Information we collect

We may collect names, addresses, telephone numbers, email addresses, identification and customs information, shipment details, invoices, cargo descriptions, vehicle or title documents, tracking data, support messages, payment status, and technical information such as browser, device, IP address, cookies, and website activity.

2. Payment information

Online card payments may be handled by banks, merchant acquirers, gateways, and payment processors. Ivadell Shipping Inc. does not intend to receive or store full card numbers or card security codes through ordinary website forms. Payment providers process card data under their own security and privacy obligations.

3. How we use information

• Provide quotes, bookings, cargo intake, transport, tracking, delivery, billing, and support.
• Verify identity, ownership, invoices, and shipping documents.
• Process payments, refunds, disputes, and account reconciliation.
• Comply with customs, port, maritime, tax, sanctions, safety, fraud-prevention, and other legal requirements.
• Protect customers, cargo, staff, systems, and business operations.
• Improve our website, services, and customer communications.

4. When information may be shared

We may share necessary information with shipping carriers, ports, warehouses, delivery partners, customs and government agencies, insurers when requested, banks, payment processors, professional advisers, and technology or security providers that support our operations. We do not sell personal information for money.

5. International processing

Shipping between the United States, The Bahamas, and other destinations may require information to be transferred across borders. We use information only as reasonably necessary for the shipment, payment, legal compliance, or customer request.

6. Retention and security

We retain information for as long as reasonably necessary to complete services, maintain shipping and transaction records, resolve claims, prevent fraud, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

7. Cookies and analytics

Our website may use essential cookies for security, forms, sessions, and site functionality, and limited analytics to understand performance and usage. Browser settings may allow you to restrict cookies, although parts of the site may not function correctly.

8. Your choices and requests

Subject to applicable law, you may ask to access, correct, or delete personal information, or object to certain uses. Some records must be retained for shipping, payment, security, tax, customs, or legal purposes.

9. Contact us