Find answers to the questions customers ask most often about schedules, routes, cargo preparation, bookings, warehouse delivery, and local support.
When will the vessel take in freight from Nassau for Inagua or Long Island?
Kindly note that the response will vary depending on the week or weather, however, it is usually 2-3 Friday’s per month. For example, we took freight last Friday on July 17th, so we will be closed this Friday and reopen for freight collection on next Friday July 31st from 8am to 4pm.
When will the vessel offload freight from Inagua and Long Island?
Kindly note the response will vary depending on the weather, however, once we depart from Long Island and Inagua Sunday/Monday the vessel will return to Nassau on Wednesday evening and offload Thursday of that same week. Depending on the cargo load we usually offload Thursday from 8am to 12pm or 8am to 2pm.
What is the cutoff to have items at the US warehouse?
The cutoff is Monday at 1:00pm of sailing week. Vessel departs Wednesday and will arrive in Long Island on Sunday and Inagua on Monday. If the package does not catch the boat it will then be packed for the next shipment.
Which port does Ivadell enter in Long Island?
Clarence Town, Long Island
Who is Ivadell's agent in Long Island?
Cathy Darville her phone contact is 242-472-8031.
What is the process to ship a vehicle from the US to Inagua or Long Island?
Send your booking request: Email cargo@ivadellshipping.com with the following details:
Bill of Sale
Title
Destination Island
Passport photo page of Consignee
Make, model and year of vehicle
Once the above is received you can then receive your booking: A booking confirmation will be sent to you via email and you will also be asked to complete an Electronic Export Form and Power of Attorney template.
Deliver your cargo to:
LOGISTEC EVERGLADES
PIER 29
Port Everglades, Florida
POC: Eric Sands 786-914-0210
Delivery driver must have booking confirmation printed out, along with the Title and Bill of Sale for Logistec to receive the vehicle. If not, cargo will not be accepted. Please do not deliver items until you receive the booking confirmation. Once delivery is made, please drop off the original Title and Bill of sale to our warehouse at 950 Eller Drive Suite 75 and give it to a representative of Ivadell’s Shipping.
What is the process to ship oversized cargo or heavy equipment from the US?
Send your booking request: Email cargo@ivadellshipping.com with the following details:
Cargo description
Cargo weight
Cargo dimensions (L x W x H)
A picture of the cargo (highly recommended)
Properly formatted invoice
Once the above is received you can then receive your booking: A booking confirmation will be sent to you via email.
Deliver your cargo to:
LOGISTEC EVERGLADES
PIER 29
Port Everglades, Florida
POC: Eric Sands 786-914-0210
Delivery driver must have booking confirmation printed out for Logistec to receive the cargo. If not, cargo will not be accepted. Please do not deliver items until you receive the booking confirmation.
What is the process to ship regular or small shipments?
Email your invoice: Send a properly formatted invoice including the tracking number in the subject line to cargo@ivadellshipping.com
Please note: screenshots and pictures are not accepted and will delay your cargo
Ship your cargo to:
[Customer's First Name] [Customer's Last Name]
950 Eller Drive Suite 75
Long Island Gold or Inagua Gold
Fort Lauderdale, FL 33316
Phone number if needed 954-559-2522.
Can I pack my own pallet or bin?
You can stop by the warehouse anytime between 8am to 4:30pm Monday to Friday and pack your pallet to your desire with the assistance from the workers. Pallet wrap fee is $20-$35. If you would like your items to be held until you arrive please alert cargo@ivadellshipping.com or contact 954-559-2522 to advise them to hold the items to be consolidated.