Refund and Cancellation Policy

1. Scope

This policy applies to online and card payments made to Ivadell Shipping Inc. for bookings, freight, cargo handling, documentation, storage, delivery, and related shipping services. Government charges, customs duties, taxes, port fees, carrier charges, and other third-party costs may be governed by separate rules.

2. Cancellations before service begins

Please contact us as soon as possible if you need to cancel. If cargo has not been received, space has not been committed, and no work or third-party cost has been incurred, the unused portion of an eligible payment may be refunded. Reasonable administrative, banking, reservation, inspection, handling, or other costs already incurred may be deducted where permitted by law and disclosed to the customer.

3. After cargo is received or work begins

Once cargo has been accepted, handled, stored, documented, booked with a carrier, loaded, dispatched, or otherwise processed, cancellation may no longer be possible. Any approved refund will be limited to the unearned portion of the service after completed work and incurred costs are deducted. Completed services, customs duties, taxes, port charges, demurrage, storage, and non-refundable third-party charges are generally not refundable.

4. Duplicate or incorrect charges

If you believe a payment was duplicated or processed for the wrong amount, contact us promptly with the invoice or booking number, payment date, and amount. Do not send a full card number or security code by email. We will investigate and correct verified billing errors.

5. Refund method and timing

Approved card refunds will be returned to the original payment method where possible. We aim to review complete requests promptly. After a refund is issued, the cardholder’s bank or payment provider may require additional business days to post the credit. Bank processing times are outside Ivadell Shipping Inc.’s control.

6. How to request a cancellation or refund

7. Cardholder and consumer rights

This policy does not remove any non-waivable rights or remedies available under applicable consumer, payment-card, maritime, transportation, or other law. Customers may also have rights under the terms of their card issuer.